Per basic OS installation, including OS Software Updates, and installation of Antivirus. *Fee will be waived on the first system cleanup per calendar year for current students. Some viruses, worms, trojans or spyware may not be cleanable and will instead require a data backup and a full reinstall of the operating system (see Basic Operation System Installation). Applies to all out- of-warranty computers, and any computer affected by accidental damage. ![]() Non-rush systems are repaired on a first in basis.ĭiagnose specific issues or perform general diagnostic. This charge is incurred when a customer wants to have their diagnosis or repair started as soon as the next technician is available. This will include a data backup, if possible.Ī $140 additional fee is charged for rush service. ![]() dead hard drive, dead power supply but not software-based problems or accidental damage), this fee does not apply.Īll repairs for liquid spills will be assessed a $140 additional charge. If the customer's machine is under AppleCare and the issue is warranty related (e.g. For a system that is not under AppleCare, the $90 per hour fee will be billed by the quarter-hour.
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